At vitacocousmall, we want you to be completely satisfied with your purchase of Vita Coco products. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind. Our refund policy is designed to be fair, transparent, and easy to understand, so you can shop with confidence knowing that your satisfaction is our top priority.
We offer a 60-day return window for all products purchased from vitacocousmall. This means that you can request a refund within 60 days of receiving your order, provided that the products are in their original, unopened condition. We ask that you return the products in their original packaging, with all labels and seals intact, to ensure that they can be inspected and processed correctly. If the products are opened, damaged, or show signs of use, we may not be able to process a full refund, but we will work with you to find a fair solution whenever possible.
To request a refund, please contact our customer service team at
[email protected] with your order number, the reason for your return, and any relevant details. Our team will guide you through the return process, including providing you with instructions on how to ship the products back to us. Please note that while we offer global free shipping on all orders, return shipping costs (if applicable) are the responsibility of the customer, unless the return is due to a mistake on our part (such as a damaged or incorrect product).
Once we receive and inspect your returned products, we will process your refund within 5 to 10 business days. All refunds will be issued in USD, (unified currency) of vitacocousmall, and will be credited back to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.
If you receive a damaged, defective, or incorrect product, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you free of charge, or we will process a full refund, including any return shipping costs you may incur. We ask that you provide photos of the damaged or incorrect product to help us resolve the issue quickly.
